Silent Partner FAQ


-How do I change content?

Please contact our Support department by email: or phone: 1-888-840-0739.

-How long is the playlist?

It depends on which modules you have elected to include, however, it will automatically loop and replay all selected modules.

-What should I do with the device at the end of the work day?

The Silent Partner device can be thought of as a miniature computer, so to promote longevity we advise unplugging it from the power at the end of the work day to give it a rest, and then plugging it back in the next morning.


-What happens if I change my Facebook password?

You will be prompted to log in again the next time the device reboots

-How do I update my YouTube video selection?

You can add YouTube videos to your SP Playlist by clicking on the "Add Media" button. 


-What happens if a YouTube video is not found?

The system will skip over it and add the error to the boot log

-My Silent Partner froze on a YouTube video. What do I do?

It is possible the live stream to YouTube may have been interrupted. In this case, hit the escape key on your keyboard and then press the "Play" button in the middle of the screen, and your playlist should resume as usual. You can also try power-cycling the device by unplugging the device's power cable for a few moments and then plugging it back in. Your device will start back up, apply any updates it finds, and your playlist should resume as usual.

-How long will a YouTube video attempt to buffer for?

It will attempt to load the video unless the streaming fails completely. If you are getting an unacceptable amount of buffering time, you need to either increase your network speed or not use custom YouTube videos. (You can send us videos in mp4 format and we will add them to the device. This will download at boot and not stream.)

-How long does it take for Facebook posts and launch survey reviews to update on my Silent Partner?

They can be manually synced at any time by pressing the resynchronize button in the menu or rebooting the device. Alternately, the device will automatically reboot and look for new data every 10 hours. 

-I got an error code when it booted up, what does it mean?

The red text that may appear when you load up the device simply means that there was a problem loading a particular piece of media. You can check this at any time by hitting escape on the keyboard, then selecting options, and viewing the log. The most common cause is Facebook content not having any images which are high enough definition in order to post. If you notice a piece of media besides Facebook that is consistently having trouble loading, please contact us.

-I want to display something else on the news ticker. What are my options?

  • Health News
  • Local Weather
  • Sports News
  • Entertainment News
  • Financial News

-Why aren't my Facebook posts displaying on the device?

There are a couple possibilities. The most likely reason is that there are no eligible posts. Eligible posts are the latest 5 posts that contain pictures wider than 720 pixels.

-What if I change my WiFi password?

You will have to change the WiFi credentials on the device. Please reference setup instructions.

-What happens if my WiFi goes out?

If the interruption in WiFi signal is brief, it will usually have little effect. If the interruption is longer, your device will continue its loop until rebooted (either manually or upon reaching the 10 hours of operation), excluding YouTube videos. Once the reboot occurs, it will prompt you to connect to a network. If the WiFi comes back online (provided the credentials remained the same), it will automatically connect to the network and start the loop over. If your WiFi credentials have changed, please see the answer to the above question.

-The Silent Partner turned itself off and now is at a loading screen. What happened?

It is syncing new data. Please wait for this screen to clear and your loop will start over. Unless a very large change was made to the loop, this should take no more than a couple seconds.

-How do I turn on the news feed?

Press escape, select "options" then "cyron". Click "back" when done checking the cyrons you would like to display.

-How do I enable subtitles/captions on my YouTube videos?

Press escape, select "options" then check to enable YouTube captions. Click "back" when finished checking this option.

-The Cyron (news ticker) is being cut off on the bottom of the screen.

The display settings on your T.V. are incorrect. Please check your resolution and screen height settings. If you are unsure how to do this, please consult your owner’s manual or television’s manufacturer.

- What if I want to use a new keyboard or device on the Silent Partner?

If it can plug into the single USB port and is plug-and-play with Chrome OS, it will work. Please talk to your local tech to get this worked out.

-I accidentally approved a bad Launch Survey review and now it's showing up even though I unaccepted it.

Please reboot your device or check for updates in the settings menu. Alternately, it will reboot automatically at the end of its current 10-hour cycle.

-I have multiple monitors in my waiting room; how can I set this up on all of them simultaneously?

You can split the signal with an HDMI splitter, or purchase additional Silent Partner TV devices.

-The volume isn't working and I can't hear anything.

Make sure that the TV is not muted and that the volume is turned up to audible levels. Additionally, it's possible you accidentally hit the "mute" button which is the leftmost of the three buttons in the upper right hand corner of the keyboard. In order to un-mute, press the "volume up" button which is the rightmost of the three buttons.

-What happens if I click log out?

You will have to log back in using your integration credentials.  Contact PBHS for credentials.

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