Login Problems

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Trouble Logging In

If you are experiencing issues with your Studio app login, you may be experiencing:

Confirm Your Entering the Correct Information

  1. Please carefully check for a mistyped email address or password. 
    • *Typing your password into a text editor like Notepad is a good way to verify you are typing everything correctly before typing it into the app login screen.
  2. If you have multiple logins, verify you are logging into the correct account.

Unlocking Your Account

If you are receiving this error message below when trying to login:

  1. Select the button labeled "Ok"
  2. Follow the "Forgot Password" instructions to reset your password which will unlock your account.
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