IMPORTANT: In all of the instructions below, replace "yourdomain.com" with your domain name and do not type in www.
If your account has Email Admin privileges added by PBHS Support, you can perform the following administrative e-mail functions:
- Add a User
- Delete a User
These functions require you to have access to your administration e-mail account which must be requested through PBHS Support. You must first log into to your administration e-mail account, which is typically the "firstname.lastname@example.org" account however these privileges can be added to the email account of your choice. If you do not know how to log in to your account, please follow these instructions for checking your email from the web.
Add a User
Login into your administrative email account by going to mail.your-website-name-goes-here (do not include the www). Click the link labelled iAdmin
To add a user from Administrative Account Options, select User Administration. Click Add, enter the new user account information, and then click Save.
Username. This is the first part of the email address for the mail account (do not include @your-website-name-goes-here). It can be from 3 to 30 letters and numbers and cannot contain spaces. You can use the hyphen, underscore, and period characters in the Username field. For example, if mail is sent to the address email@example.com, your Username would be johndoe.
Enter the user's First and Last Name.
Password. In the Password box, enter a Password and confirm it. The password must be a minimum of 8 characters including a capital letter, a number and a special character (EX: #, !, etc). Passwords like 12345, password, your website name, a name, or your name are not strong passwords. Good passwords are a combination of letters (upper and lower case) and numbers. Our passwords require a minimum of 8 characters including at least one uppercase letter, one special character (#, !, etc) and one number. Once you've entered in the password, click the “Save” button and you will be taken back to the list of email accounts. Click the “Add” button to add more accounts or click the “Logout” button on the top right hand side of the window to log out if you are done creating accounts.
Delete a User
Important information: One of these accounts will be labeled “Root”. This account is currently disabled and needs to remain disabled. Do not delete this account as it will affect your ability to send and receive email. It is needed for several automated processes used by your email server and also to meet Internet email standards.
To Delete a User, from Administrative Account Options, select User Administration. Select the user you wish to delete, and click the Delete button. You will receive a message asking you to confirm your choice. Select OK to confirm.