SecureMail: Compose a Secure Message


Instructions below ONLY apply to SecureMail.

Watch our instructional video:

  1. Once you login
  2. Click on the "Send Secure Message" icon:
  3. Select this option to compose a new email, a new email window will appear.
  4. Skip to step 8

    OR, if you have already moved past the above dashboard:

  5. On your far left hand column select "Secure Inbox"
  6. Directly below "Secure Inbox" you will find an option labeled "Compose"
  7. Select this option to compose a new email, a new email window will appear.
  8. Add the recipient's email address in the TO: field.  *Please Note you can only add 1 email address per secure message.
  9. Once you tab or click off the TO: field (to anywhere else on the message) you will be able to select the recipient's role.
    If this email is a NEW user, you will now notice a new drop down labeled Select recipient's role
  10. If you have previously communicated with the doctor/staff/patient in the past- you can select "Contacts" where your recipient will be listed:
    **Note, the user has to be registered to show in your "Contacts" list.  
    • Select the "Contacts" option to select a registered contact you have already communicated with via PBHS SecureMail.
    • Click directly on the registered contact you wish to use (once selected this user will be auto-added to the TO: field):
      **Note, you can not delete any contacts from this screen.
  11. Once your recipient is selected: you must have a subject line, and some form of a message within the body of the email to send your email
  12. Select Send, to send your secure message.
  13. Within the "Sent Folder" to the LEFT:
  14. You will now see your sent message located at the top of the list:



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