Aspen TV: Device Options

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In this section, we will go over the following:

Accessing the Device Options Menu

Aspen TV has a few options that are built into the device itself.

To access these options, you will want to have access to the wireless keyboard that came with the device:

  1. Ensure that the keyboard is turned on.
    • The on/off switch is located on the top edge of the keyboard, and will be green when switched on.)
    • Your keyboard is paired with a remote USB hub that comes pre-packaged and plugged into the Aspen TV device.
  2. Press the escape key on the keyboard, and you will be taken to a screen that looks like this:
    aspen-start-screen1.png
  3. You can use the track pad on the right side of the keyboard to move the cursor to the Options menu in the lower left, and then use the left-click button on the keyboard (below the track pad) to select it.
  4. Now you will see a screen that looks like this:
  5. From this menu, we can:
    1. Modify the ticker that plays along the bottom of the screen
    2. Enable or disable closed captions for YouTube videos
    3. View the loading log from the most recent startup
    4. Restart the device to check for updates
    5. Access the Advanced Options

Modifying the Device Ticker (or 'Chyron')

  1. First, follow the above steps to access the Options menu.
  2. To modify the Chyron, you will first want to use the left-click button on the keyboard to check the checkbox to the left of the word 'Chyron'.
    chyron1.PNG
  3. You will be given a view of the various weather/news options available to you.
    aspen-start-screen2.png
    These items are:
    1. Weather
    2. Financial News
    3. Health News
    4. Entertainment News
    5. Sports News
  4. Simply check the checkbox to the left of these options to enable them, or deselect the check boxes to disable these options.
    aspen-start-screen3.png
  5. Once you are finished making your desired changes, pressing the 'Back' button at the top of the options menu will save your changes, and your playlist will resume with your new options enabled.
    aspen-start-screen4.png

Enabling/Disabling Device Closed Captions for YouTube videos

  1. First, follow the above steps to access the Options menu.
  2. To enable closed captions for YouTube videos, you can use the left-click button on the keyboard to check the checkbox to the left of the words 'Closed Captioning for YouTube Videos'.
    cc1.PNG
  3. You can disable closed captioning at any time by deselecting this checkbox.
  4. Once you are finished making your desired changes, pressing the 'Back' button at the top of the options menu will save your changes, and your playlist will resume with your new options enabled.
    cc2.png

Note: This will only enable closed captioning for YouTube videos that have closed captions available. This does not include YouTube's automatic captions -- as these captions are automatically generated, and often include many errors and inconsistencies.

Viewing the Device Loading Log

  1. First, follow the above steps to access the Options menu.
  2. When the device is first booting up, it keeps a log of any new items it downloads from your playlist during the startup process. All items it successfully downloads will be listed in blue.
  3. For the most part, you shouldn't have any particular need to view this log after the device has finished the startup process. However, in the event that the device detects an issue during the startup process, it will keep a log of the issue in red.
  4. The most common issues you will encounter is related to Facebook and Launch Survey integration. The Facebook boot log message will look similar to this:
            
    2.PNG
          
  5. If you encounter this message, it means that your practice's Facebook page doesn't have any recent posts that are suitable for display on an HDTV. To address this, you may wish to create Facebook posts that meet the following requirements:
    1. HD image quality. Specifically, it will search for landscape images with a bare minimum of 720 pixels in width.
    2. Text in the Facebook post. It will display this text in the ticker along the bottom of your screen as the image is displayed.

      The Launch Survey boot log message will look similar to this:
      launchsurvey.PNG
    3. If you encounter this message, it means your website's Launch Survey doesn't have any patient reviews available to pull from. Once your office begins receiving patient reviews, this message should go away as your device begins to integrate these reviews.
    4. If you experience any other issues related to the boot log that is preventing normal operation, feel free to report this issue to our Support team for troubleshooting, by email at support@pbhs.com or by phone at 888-840-0739.

Restarting the Device

  1. First, follow the above steps to access the Options menu.
  2. To restart the device and check for updates, you can use the left-click button on the keyboard to select the 'Check for Updates' button.
    checkforupdates.PNG
  3. The device will automatically reboot itself and check for any playlist updates that may have recently occurred.

Note: This process is functionally the same as unplugging the device from the power and then plugging it back in again.

Advanced Options for Device

The Advanced Options have no general purpose use during normal operation, and users should avoid modifying these options to prevent disruption of normal operation. Please only access the Advanced Options section if you are doing so under the direction of our Support staff during troubleshooting.

 

 

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