Aspen TV: How to Login & Logoff

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In this section, we will go over the following:

How to Login to the Portal

  1. Open a web browser (Google Chrome and/or Firefox are the preferred browsers)
  2. in the TOP address bar type the following: https://aspentvportal.com/ and select the ENTER key located on your keyboard:
          
    login1.png
          
  3. Enter your email address (used as your username) into the "Your Email Address" text field.  
  4. Enter your associated password you previously created during setup within the "Your Password" text field.
  5. Select the "Sign In" button to login
  6. You will be presented with your Aspen TV Dashboard
    *Note Admins will see a list of ALL AspenTV Accounts!
           
    aspen-1.png

Trouble Logging In

If you are experiencing issues with your login, you may be experiencing:

  • An incorrect email address/username
  • An incorrect or mistyped password
  • Your account may be locked out
  • Your account may not be fully registered

Action steps to take:

  1. Please check carefully for a mistyped email address or password. 
    *Typing your password into a text editor like Notepad is a good way to verify you are typing everything correctly before typing it into the portal login screen.
  2. Verify you are logging into the correct account with the correct password for that account if you may have multiple accounts within the portal.
  3. If you have a locked account, you will need to complete a password reset.
  4. You cannot login until you fully register!

How to Logoff of the Portal

  1. On your Aspen TV page in the upper right hand corner, click directly on your name/avatar
  2. A drop down menu will appear, select "Logoff"
    logoff1.png
           
  3. This will log you out of your account, and bring you back to the login screen
    logoff2.png

 

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