In this section, we will go over the following:
How to Login to the Portal
- Open a web browser (Google Chrome and/or Firefox are the preferred browsers)
- in the TOP address bar type the following: https://aspentvportal.com/ and select the ENTER key located on your keyboard:
- Enter your email address (used as your username) into the "Your Email Address" text field.
- Enter your associated password you previously created during setup within the "Your Password" text field.
- Select the "Sign In" button to login
- You will be presented with your Aspen TV Dashboard
*Note Admins will see a list of ALL AspenTV Accounts!
Trouble Logging In
If you are experiencing issues with your login, you may be experiencing:
- An incorrect email address/username
- An incorrect or mistyped password
- Your account may be locked out
- Your account may not be fully registered
Action steps to take:
- Please check carefully for a mistyped email address or password.
*Typing your password into a text editor like Notepad is a good way to verify you are typing everything correctly before typing it into the portal login screen.
- Verify you are logging into the correct account with the correct password for that account if you may have multiple accounts within the portal.
- If you have a locked account, you will need to complete a password reset.
- You cannot login until you fully register!
How to Logoff of the Portal
- On your Aspen TV page in the upper right hand corner, click directly on your name/avatar
- A drop down menu will appear, select "Logoff"
- This will log you out of your account, and bring you back to the login screen