AspenTV: Quick Start Guide



The instructions below will work for the following locations: (all other Aspen Offices, click here.)

3075 - Algonquin IL 2492 - Meadville PA
3320 - Berlin VT (green room device only) 3165 - Norfolk VA
3196 - Charleston WV 3312 - Palm Harbor, FL
4019 - Florissant MO (main lobby device only) 2448 - Richmond KY
3083 - Kenner LA 3160 - Round Rock TX (green room device only)
3131 - Knoxville (Chapman Hwy) TN 3327 - Spokane WA WA
2462 - Lake Orion-Auburn Hills MI 3135 - Tucson (Irvington) AZ
3145 - Lockport IL 3153 - Lakewood NY
3404 - Macedonia OH 3137 - Crestwood IL


In this section, we will go over the following:

  1. About AspenTV
  2. Installation Instructions
    1. Step 1: Unboxing & Pre-Setup
    2. Step 2: Connecting your AspenTV
    3. Step 3: Connecting to wireless network
  3. Troubleshooting
  4. AspenTV Technical Support Desk

Waiting Room Patient Engagement and Education

  • aspen1.png

    Get patients excited and educated about treatment and financing options before planning
  • Seamless and consistent consult process, with best practices distributed & incorporated
  • Revenue growth behind increased Yes% and improved product/service mix
  • Efficiency/Cost savings: Printed collateral and DirectTV
  • Internal communications and Continuing Education utilization
aspen2.png aspen3.png aspen4.png aspen5.png


Installation Instructions

Included with AspenTV for each room:

aspen-device.png hdmi-cable2-white.jpg
AspenTV Stick
Optional HDMI Extender
Use if HDMI inputs on TV are hard to reach
powercord.jpg wireless-touch-keyboard-k400-plus.png
AspenTV Power Adapter
AspenTV Keyboard
Used for install & initial volume setup
Optional Velcro Mounting Dots
(For use if HDMI extender is used)

Pro Tips - Read First!

  • Red+Bold Text: Pay special attention to these critical steps
  • Recommended installation windows: 9am-12pm & 1-5pm EST
  • Keyboards are matched to sticks – label them appropriately
  • Start in the greenroom – get used to the steps here first

Step 1:  Unboxing & Pre-Setup

  1. Open AspenTv & matching keyboard boxes & confirm parts list.
  2. Plug the AspenTV power adapter plug into the AspenTv Stick 
  3. Confirm tab within keyboard battery panel has been removed
  4. Turn keyboard ON (green) and keep it nearby
  5. Turn-Television on (ensure it is showing cable television)


Within your shipment delivered, you will find the following item within your keyboard box:


 *Remember to remove the tab located within the battery panel of the keyboard:

  1. Open and turn the keyboard over to the backside
  2. Slide open the battery panel
  3. Pull and remove the yellow tab so the batteries can now connect
  4. Close the battery panel to start use:

Step 2: Connecting your AspenTV

  1. Unplug the existing cable box HDMI cable connecting from the TV (usually located on the right hand side of the TV)
  2. Remove the cap from the AspenTV® stick and connect it to the same HDMI port previously used by the cable system (usually on right side of TV)
  3. Note: If HDMI location is hard to reach use the included HDMI extender cable
  4. Reach behind the television and unplug the cable box from the wall outlet (tuck wires & leave cable box behind TV during the pilot)
  5. Connect the AspenTv power adapter into the same wall outlet behind the television
  6. Grab your keyboard while the device powers up & get ready to press Ctrl + Alt + S (TWO TIMES) aspen-image2.png

Step 3:  Connecting to Wireless Network

  1. Once powered up you will see a google chrome icon and then the white ‘Silent Partner Tv’ screen
  2. As soon as the ‘Silent partner TV’ screen appears, quickly press & release Press Ctrl + Alt + S twice (x2) (screen with go black when done correctly)
    (When done correctly the correct screen will appear – see below. If Ctrl+Alt+S does not take, press restart and try again)
  3. The screen will flash and take you to a new login screen. DO NOT Login. Instead, click on the WIFI symbol in the lower, right-hand corner of the screen.
    Step 2:  Press & release Ctrl + Alt + S Step 3: Incorrect - Restart and try again Step 3: Correct
    aspen-step2.png aspen-step3no.png step3c.png
  4. Select the option “No Network”. 
    Note: If you are UPDATING your existing WiFi settings, this option may say "Connected to      " rather than "No Networks."
  5. Select the WIFI network name IOT, click the eyeball to make easier to type password & enter the password given by your IT dept.
  6. Click “Connect”. The WIFI symbol will flash until the connection is successful.
  7. Call the AspenTv TECHNICAL support leader: Homer Rice (x202186) to whitelist your device (AspenTv will not work without this step)
  8. Once the AspenTV® connects to WIFI network, click “Shut Down” in the bottom left corner of the screen and wait 30s for AspenTV to shut down
  9. Press and hold the “Enter” key on your keyboard until the screen flashes.
  10. Your AspenTV® should start automatically. Congratulations! You have successfully set up your AspenTV®.
  11. Adjust the sound using the volume buttons on the top right of the keyboard (if it’s still not loud enough – use TV remote)
  12. Pilot Offices: please send an email to confirming your devices are online
    Step 4 Step 5 Step 8
    step3d.png step3e.png step3h.png


  • Stuck at this screen after Step 3C?
    The Ctrl+Alt+S did not take. Hit restart and try step 3C again.
  • Stuck at this screen after Step 3I?
    Your device has not been whitelisted by IT.
    Call Homer Rice: 315-454-6000 x202186, confirm device has been whitelisted and restart.
  • Picture on, but Sound too low?
    Use the volume buttons on the keyboard (top right corner) to raise volume, then adjust using your remote control
  • Seeing something completely different than install guide:
    Call technical device help at Technical device help: 1-888-840-0739 and/or email
    If there is a problem with the physical device, we will send you a new one.


AspenTV Technical Support Desk

  • Nick Munger & Ekow Mensah will schedule startup 'office hours' for first 5 practices
  • Homer Rice (x 202186) will own whitelisting process post 7/8/19

Questions/Comments on program:

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