ADA TV: Consult Mode and Playlist Preview


Consult mode gives you the ability to use any playlist chair side with your patient to help promote patient education about the given problem and procedure needed. 

You can create any number of playlists, including unique procedural based playlists that can aid explanation during a consultation.  Please see the information below for further insight into using Consult mode for your practice.

In this section, we will go over the following:

  1. Supported Platforms
  2. Enable AutoPlay
  3. Consult Mode
  4. Consult Mode User

Supported Platforms

The Consult Mode and Playlist Preview features are only supported on the web browsers listed below, dependent on the device you are using to access the MySecurePractice portal:

The devices and browsers you can utilize with Consult Mode are below:


Google Chrome [download] *Recommended
Mozilla Firefox [download]
Internet Explorer

MAC and iOS Tablet


Android Tablet

Google Chrome

Enable AutoPlay

Having trouble using Consult Mode or the Playlist Preview feature? The links below provide instructions on how to enable the autoplaying of videos in different web browsers.

Google Chrome Instructions **Make sure you are using the most up-to-date Google Chrome browser.  
Mozilla Firefox Instructions [click here]
Mac Safari Instructions [click here]

Consult Mode

Consult mode gives you the ability to use any playlist chair side with your patient to help promote patient education about the given problem and procedure needed. 

If you would like to create a new playlist just for Consult Mode, click here to create a playlist first.  

Within Consult Mode, please get familiar with the following:

Creating a Consult Playlist

In most instances, you will want to have a unique shorter playlist for Consult Mode.  You can create multiple playlists (no max limit), and they can be specific for each consultation you typically have (for example):

  1. Dental Implants
  2. Invisalign

**Consult mode works best with MP4 and images.  Although you can include YouTube videos in your unique shorter playlist for Consult Mode, they may play ads over the YouTube video which PBHS cannot remove or control in any way. 

Consult Mode YouTube ad Example below:

While the YouTube Video Plays


If you would like to create an additional playlist, click here and follow the instructions on how to create a new playlist. 

Once you have your playlists created, you are now ready to use Consult Mode:

Accessing Consult Mode

  1. Once you login
  2. Select the "Silent Partner" TV icon from your dashboard
  3. Within the "Playlists in account:" section, select the "Actions" drop down menu of the playlist you would like to view in Consult Mode
  4. Select "Consult"
  5. Your playlist will appear, and should auto start playing the first item within your playlist:
    • The playlist will auto play from start to finish, and will auto loop back to the start of the playlist once it reaches the bottom (unless you have auto play turned OFF, then the video will need to be selected from the playlist in order to play). 
      **Videos not autoplaying? Click here for information on enabling autoplay in your browser.

Consult Mode User

PBHS Support can create a separate user in your account, which only has access to the Consult Mode section of your MySecurePractice Account.  You would still need to login directly to from any supported platform/browser, and then Consult Mode would open directly.  

While in a consultation, this user login can be used to access Consult Mode quickly, and also gives you the ability to confidently leave a tablet/computer or device with the patient (without any concerns about them accessing other secure portions of your MySecurePractice account).  

We can modify an existing email user already in your account (note this will remove all other admin access from this user), or you can provide a new email address to create the Consult Mode user.

Please email or call PBHS with a request to add a Consult Mode User to our support department ( or 888-840-0739).

  1. Once your Consult Mode user is registered, login
  2. This will bring you directly into Consult Mode

Video Controls

Auto Play Setting

You now have the ability to set your playlist's auto play to ON or OFF.  By default it will be turned ON.  

  • auto-play.png
    Auto Play ON  - this will automatically play each video/image within your playlist from the top to the bottom.  By default, this setting will be ON (and can be changed at anytime by the user).  
  • auto-play-off.png
    Auto Play OFF - this will turn OFF auto play, and you will need to click to play each item needed within your playlist to the RIGHT.  Once auto play is turned off, it will stay at this setting until you turn it back on.

Located at the top of your playlist, directly under the Playlist Title:

Play & Pause

Please note, you will only see this option for MP4 Videos (you cannot play and pause with any youtube videos or images).

You can pause and play the video in two ways:

  1. YOUTUBE VIDEOS:  Click directly on the video in the area highlighted below each time to pause or play:
  2. MP4 VIDEOS:  Use the pause and play buttons below the video playing:
    • While the video is playing, you can pause the video at anytime by selecting the Pause button highlighted below:
      *Note, this may look a bit different dependent on the browser you are viewing Consult Mode in.
    • While the video is paused, you can play the video at anytime by selecting the Play button highlighted below:


You can view Full screen on any media item within your list.  You can exit Full screen at anytime, or continue playing the playlist from start to finish within playlist.

  1. While viewing your media item below, select the "FULLSCREEN" option located directly below/center of the media preview window
  2. This will maximize your media item to full screen, and continue to play your playlist from star to finish
  3. Press the ESC key located on your keyboard, this will bring you back to your media preview and playlist:

Next & Previous Options

You can skip to the next or previous video at anytime within the video preview and playlist view below.  

  1. You can use the "PREVIOUS" and "NEXT" buttons directly below your video preview to move through your playlist as needed:
    • Previous will play the media item directly before the current media item you are previewing
    • Next will play the media item directly after the current media item you are previewing
    • Additionally, you can directly select the media item you want to play within the playlist to the RIGHT:

Playlist Selection within Consult Mode

You can change you playlist at anytime within Consult Mode.  Note, the playlist will only appear if it is a active (unarchived) playlist.

  1. Select the "select \/" drop down, located in your upper right hand corner:
  2. This will display ALL playlists you have active, now select the playlist you would like to use in consult mode - this will bring you to the playlist selected:
    • If you choose not to go to a different playlist, you can click directly on the "select \/", which will bring you back to your current media preview and playlist view.
  3. If you do click directly on the playlist you would like use, this will open the Media preview and playlist view for that playlist selected:

Exit Consult Mode

  1. Select the "EXIT" button directly below your media preview window:
  2. This will take you back to your "Manage Silent Partner" page:


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