AspenTV: How to Login & Reset Your Password

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How to Login to the Portal

  1. Open a web browser (Google Chrome and/or Firefox are the preferred browsers)
    Downloads below if needed:
  2. in the TOP address bar type the following: https://aspentvportal.com and select the ENTER key located on your keyboard:
    login1.png        
  3. Enter your email address (used as your username) into the "Your Email Address" text field.
  4. Enter your associated password you previously created during setup within the "Your Password" text field.
  5. Select the "Sign In" button to login
    login2.png
              
  6. You will be presented with your "AspenTV Consult Mode":
    consult-mode-view.png

Trouble Logging In

If you are experiencing issues with your login, you may be experiencing:

  1. An incorrect email address/username
  2. An incorrect or mistyped password
  3. Your account may be locked out

Action steps to take:

  1. Please check carefully for a mistyped email address or password.
    *Typing your password into a text editor like Notepad is a good way to verify you are typing everything correctly before typing it into the portal login screen.
  2. If you have a locked account, you will need to complete a password reset.

Reset your Password

Due to HIPAA compliancy, AspenTV passwords are NOT stored by PBHS (or Aspen IT) and must be reset by the user using their account's email address. PBHS Support or Aspen IT cannot complete password resets on your behalf and you must have access to the email account's inbox.

You may need to complete a password reset for the following reasons:

  • If you have lost your password or typed it more than 5 times and have locked out your account.
  • Your account's password will expire every 90 days and will require it to be reset.

If you need to complete a password reset manually:

  1. Navigate to https://aspentvportal.com
  2. Select the "Forgot Password" option towards the bottom of the screen.
    forgot1.png
          
  3. Enter your email used as the username, select "Continue":
    forgot2.png

    • The below confirmation will let you know the Forgot Password email has been sent:
      forgot3.png
  4. Navigate to your email and follow the instructions provided to reset your password:
    forgot4.png
               
  5. Select "Change Password" to now reset your password:
    • Under "New Password", enter the new/updated password 
    • Under "Confirm new password", enter your new/updated password again.
      forgot5.png
            
    • Select "Continue" to navigate back to the login screen:
      forgot6.png
             
    • Enter your username and updated password, now select "Sign In":
      login2.png
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