MySecurePractice Portal: Forgot Password

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Instructions below ONLY apply to the MySecurePractice Portal.

Due to HIPAA compliancy, secure portal passwords are NOT stored by PBHS and must be reset by the user using their account's email address.

You may need to complete a password reset for the following reasons:

  • Lost or misplaced your password 
  • Locked your account due to 5 or more failed attempts to login.

PBHS Support cannot complete password resets on your behalf and you must have access to the email account's inbox.

  1. Navigate to the MySecurePractice Login page
  2. Select the Forgot Password option (located directly under the Sign In button).
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  3. Enter your email address used as your username into the Your Email Address field:
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  4. Select the Continue button:
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      • On the confirmation page, you will see further instructions to check your email:
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  5. Within the password reset email, select the URL provided to reset your password:
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  6. If this account has 2 step verification turned on, you will need to first select how you would like to verify your user from the drop down menu provided below:
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  7. Now select the Continue button:
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  8. Enter your secret code received on the Verify your identity screen:
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  9. Select Continue:
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    • Change Delivery Method:  Will allow you to use either your landline or cell phone number (if both were provided) to call or text your secret code:
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      Once Change Delivery Method option is selected, repeat steps 6-9 above.
              
    • Re-Send Code:  The system will resend the secret code to you using the method you first selected. 
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      Once the Re-send Code option is selected, the prior Secret Code will no longer work - repeat steps 8-9 above.
  10. On the below page, type your new password in the New Password field (noting the Password Instructions below):

    for12.png

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  11. In the Confirm new password field, retype your new password again:
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  12. Select the Change Password button to update and save your new password:
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  13. Select Continue to go back to the MySecurePractice login page.
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*Please remember to use your new password for any future logins!

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