How do I modify a question from the pre-trained library?

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To modify a question from the pre-trained library:

Since questions & answers in the pre-trained library are already “learned” by the digital receptionist, you are unable to modify the text of the question itself.  

You can, however, always modify the answer as well as add additional question variants (other ways people may ask the same question) to further customize the question to be your own.

Alternatively, you an opt to NOT use a pre-trained question if isn’t quote right for you and, instead, create your own custom question & answer.

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